General Terms and Conditions – Packages
General Terms and Conditions – Packages
- Introduction
Welcome to Algaree where we strive to provide you with the best travel experiences across the globe. To ensure a smooth and stress-free experience for both you and us, we have established these General Terms and Conditions, which shall apply to all our travel packages, including those sold online, over the phone, or in person. By booking a travel package with us, you agree to these General Terms and Conditions. We recommend that you read and understand them thoroughly before making any booking.
- Booking Process
2.1 How to Book
You may book a travel package with us through our website, by phone, or in person at our offices. To book, you must provide us with your full name, contact information, travel details, and any other information we may request.
2.2 Deposit
A deposit is required to secure your booking, and the amount may vary depending on the type of package, travel date, and other factors. The deposit amount will be communicated to you at the time of booking.
2.3 Payment
The balance of the package cost is due before the travel date, and we reserve the right to cancel your booking if the full payment is not received by the due date. The payment methods we accept may vary depending on the booking method and the country of origin.
2.4 Confirmation
Once we receive your deposit and payment in full (if applicable), we will confirm your booking in writing via email or mail. The confirmation will include details of your itinerary, payment received, and any other relevant information.
2.5 Changes to Booking
If you need to make changes to your booking, please contact us as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee that changes can be made. Any changes made to your booking may be subject to additional fees or charges, which will be communicated to you at the time of the change.
2.6 Cancellations
If you need to cancel your travel package, you must notify us in writing as soon as possible. Cancellation charges may apply, and the amount will depend on the timing of your cancellation and the type of package booked. Some travel packages may be non-refundable, and we will advise you of this at the time of booking.
2.7 Non-payment
If you fail to make a payment or fail to pay the full amount due by the due date, we reserve the right to cancel your booking without further notice and charge any applicable cancellation fees.
2.8 Travel Insurance
We strongly recommend that you take out comprehensive travel insurance to cover any losses, including medical expenses, accidents, theft, or other incidents that may occur during your trip. It is your responsibility to ensure that you have adequate travel insurance.
- Cancellations and Refunds
3.1 Cancellation by the Customer
If you need to cancel your travel package, you must notify us in writing as soon as possible. Cancellation charges may apply, and the amount will depend on the timing of your cancellation and the type of package booked.
3.1.1 Cancellation Fees
Cancellation fees may apply if you cancel your travel package. The amount of the cancellation fee will depend on the type of package booked, the timing of your cancellation, and other factors. We will advise you of the cancellation fee at the time of booking and again if you request to cancel your booking.
3.1.2 Non-Refundable Packages
Some travel packages may be non-refundable. If you book a non-refundable package, you will be advised of this at the time of booking. If you cancel a non-refundable package, you will not be entitled to any refund, and the full amount paid will be forfeited.
3.2 Cancellation by Us
We reserve the right to cancel your travel package at any time for any reason, including but not limited to force majeure events, changes in government regulations, or changes in travel restrictions. If we cancel your travel package, we will provide you with a full refund of the package cost paid.
3.3 Refunds
If you are entitled to a refund, we will refund the amount paid to the original payment method used to make the booking, unless otherwise agreed. Refunds may take up to 14 business days to process, and any fees charged by third-party payment providers may apply.
- Changes to Travel Itinerary
4.1 Changes by the Customer
If you need to make changes to your travel itinerary, you must notify us in writing as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made. If changes can be made, additional charges may apply, and the amount will depend on the type of package booked and the nature of the changes requested.
4.2 Changes by Us
We reserve the right to make changes to your travel itinerary at any time for any reason, including but not limited to force majeure events, changes in government regulations, or changes in travel restrictions. If we make changes to your itinerary, we will notify you as soon as possible and provide you with alternative arrangements that are comparable to the original itinerary.
4.3 Changes Due to Force Majeure Events
If changes to your itinerary are necessary due to force majeure events, we will not be liable for any losses, damages, or expenses incurred by you as a result of the changes. Force majeure events may include but are not limited to natural disasters, war, terrorism, civil unrest, strikes, or any other events beyond our control.
4.4 Changes Due to Travel Restrictions
If changes to your itinerary are necessary due to travel restrictions imposed by the government or other authorities, we will not be liable for any losses, damages, or expenses incurred by you as a result of the changes. It is your responsibility to ensure that you comply with all travel restrictions and requirements.
4.5 Refunds
If changes to your itinerary result in a decrease in the package cost, you may be entitled to a partial refund. If changes to your itinerary result in an increase in the package cost, you will be required to pay the additional amount. Refunds may take up to 14 business days to process, and any fees charged by third-party payment providers may apply.
- Travel Documents and Insurance
5.1 Travel Documents
5.1.1 Passport and Visa Requirements
It is your responsibility to ensure that you have a valid passport and any necessary visas or travel authorizations for your travel destination. We will provide you with general information on passport and visa requirements, but it is your responsibility to obtain the necessary travel documents before your departure.
5.1.2 Travel Information and Itinerary
We will provide you with a detailed travel itinerary and any relevant travel information before your departure. It is your responsibility to review the itinerary and travel information and notify us immediately if there are any errors or omissions.
5.1.3 Responsibility for Travel Documents
You are responsible for the safekeeping of all travel documents, including but not limited to passports, visas, travel authorizations, and travel insurance policies. We are not responsible for any loss or damage to your travel documents.
5.2 Travel Insurance
5.2.1 Insurance Requirements
We strongly recommend that you purchase travel insurance to protect yourself and your travel companions against unexpected events that may occur during your trip. We require that you provide us with proof of travel insurance before your departure. If you do not provide proof of travel insurance, we reserve the right to cancel your travel package without a refund.
5.2.2 Insurance Coverage
You are responsible for obtaining travel insurance that provides adequate coverage for your needs. The insurance policy should include coverage for trip cancellation, trip interruption, medical expenses, emergency medical evacuation, and baggage loss or delay. We are not responsible for any losses, damages, or expenses incurred by you that are not covered by your travel insurance.
5.2.3 Insurance Claims
If you need to make an insurance claim, you should contact your insurance provider as soon as possible. We will provide you with any necessary documentation to support your insurance claim, but we are not responsible for any delays or denials of your insurance claim.
- Health and Safety
6.1 Health Requirements
6.1.1 Medical Conditions and Disabilities
It is your responsibility to inform us of any medical conditions or disabilities that may affect your ability to participate in the travel package. We will make reasonable efforts to accommodate your needs, but we cannot guarantee that all activities will be accessible to you. If you have any concerns about your ability to participate in any activities, you should consult with your healthcare provider before booking the travel package.
6.1.2 Vaccinations and Immunizations
It is your responsibility to ensure that you have received all necessary vaccinations and immunizations for your travel destination. We will provide you with general information on vaccination requirements, but it is your responsibility to consult with your healthcare provider or a travel medicine specialist for specific recommendations.
6.2 Safety and Security
6.2.1 Travel Advice
We will provide you with up-to-date travel advice and information on safety and security for your travel destination. You should review this information carefully and follow any recommendations or precautions to ensure your safety.
6.2.2 Accommodation and Transportation
We will only work with reputable accommodation and transportation providers that meet our safety and security standards. However, we cannot guarantee the safety and security of any accommodation or transportation provider, and you should exercise caution and common sense when using these services.
6.2.3 Travel Insurance
We strongly recommend that you purchase travel insurance that includes coverage for medical emergencies, emergency medical evacuation, and trip cancellation or interruption. This insurance will provide you with additional protection in case of unexpected events that may affect your health or safety during your trip.
- Liability
7.1 Limitation of Liability
7.1.1 Our Liability
We are responsible for ensuring that the travel package you book with us is provided as described in the itinerary and that the services provided are of a reasonable standard. We are not responsible for any failures or deficiencies in the services provided by third-party suppliers, such as airlines, hotels, or tour operators.
7.1.2 Liability for Third-Party Suppliers
If any services provided by third-party suppliers fail to meet the standards promised by the supplier, we will make reasonable efforts to assist you in resolving the issue. However, we are not responsible for any losses, damages, or expenses incurred by you as a result of the actions or omissions of third-party suppliers.
7.1.3 Force Majeure
We will not be liable for any losses, damages, or expenses incurred by you as a result of circumstances beyond our control, such as acts of God, war, terrorism, or natural disasters.
7.1.4 Limitation of Liability
Our liability for any claims arising from your travel package, including claims for breach of contract, negligence, or other torts, is limited to the cost of the travel package paid by you.
7.2 Indemnification
You agree to indemnify and hold us harmless from any claims, losses, damages, or expenses arising from your breach of this agreement or your actions or omissions during the travel package.
7.3 Dispute Resolution
Any disputes arising from this agreement will be resolved in accordance with the laws of the jurisdiction in which the travel package was booked. Any legal action arising from this agreement must be filed within the applicable statute of limitations.
- Complaints and Feedback
8.1 Complaint Procedures
If you have a complaint about any aspect of your travel package, you should inform us as soon as possible. We will make reasonable efforts to address your concerns promptly and effectively.
8.2 Complaint Resolution
We will investigate your complaint and respond to you in writing within a reasonable time frame. If we are unable to resolve your complaint to your satisfaction, we will provide you with information on how to escalate the complaint to a higher level of management or a relevant regulatory body.
8.3 Time Limit for Complaints
You must submit your complaint to us within 28 days of the end of your travel package. If you fail to submit your complaint within this time frame, we may not be able to investigate your complaint fully or provide you with an adequate resolution.
8.4 Feedback
8.4.1 Feedback Procedures
We welcome your feedback on all aspects of your travel package, including the quality of services provided by third-party suppliers. You can provide feedback to us through our website, by email, or by phone.
8.4.2 Feedback Review
We will review all feedback provided by our customers and use this information to improve the quality of our services. However, we may not be able to respond to every piece of feedback individually.
- Intellectual Property
9.1 Ownership of Intellectual Property
9.1.1 Trademarks and Service Marks
The trademarks and service marks displayed on our website or other materials are owned by us or our licensors. You may not use these trademarks or service marks without our prior written consent.
9.1.2 Copyrights
The content and materials displayed on our website or other materials, including text, graphics, logos, images, audio clips, and software, are protected by copyright and are owned by us or our licensors. You may not reproduce, distribute, modify, or create derivative works of this content without our prior written consent.
9.1.3 Patents
Any patents owned by us or our licensors are protected by patent law. You may not use, manufacture, or sell any products that infringe on our patents.
9.2 User Content
9.2.1 License to User Content
If you submit any user content to us, such as comments, reviews, or suggestions, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such user content throughout the world in any media.
9.2.1 Responsibility for User Content
You are responsible for ensuring that any user content you submit to us does not infringe on the intellectual property rights of any third party. If we receive notice that any user content submitted by you infringes on the intellectual property rights of a third party, we may remove such content from our website or other materials.
9.3 Third-Party Content
We may display content from third-party sources on our website or other materials. Any such content is the property of the respective third-party owner and is protected by intellectual property law. You may not use this content without the prior written consent of the respective owner.
- Governing Law and Jurisdiction
10.1 Governing Law
10.1.1 Indian Law
This policy shall be governed by and construed in accordance with the laws of India.
10.1.2 Applicable Laws
Any disputes arising out of or in connection with this policy shall first be resolved through arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996. If the dispute cannot be resolved through arbitration, it shall then be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India. The parties hereby agree to submit to the jurisdiction of such courts.
10.2 Arbitration
10.2.1 Arbitration Process
Any disputes, controversies, or claims arising out of or in connection with this policy, including any disputes relating to the breach, termination, or invalidity of this policy, shall be referred to a sole arbitrator appointed by the parties in accordance with the Indian Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in Ahmedabad, Gujarat, India, in accordance with the rules of the Indian Council of Arbitration.
10.2.2 Arbitration Award
The award of the arbitrator shall be final and binding on the parties. The parties agree to abide by and perform the award without delay.
10.3 Court Jurisdiction
If the dispute cannot be resolved through arbitration, the dispute shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India.
- Severability
11.1 Severability Clause
11.1.1 General Principle
If any provision of this policy, or any other agreement between us and our customers, is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be deemed to be severed from the agreement, and the remaining provisions shall remain in full force and effect.
11.1.2 Separability
The invalidity or unenforceability of any provision of the agreement shall not affect the validity or enforceability of any other provision of the agreement.
11.2 Effect on the Parties
11.2.1 Agreement Continuation
The agreement shall continue in full force and effect, and the parties shall be bound by all remaining provisions of the agreement.
11.2.2 Amendment
In the event that any provision of the agreement is found to be invalid, illegal, or unenforceable, the parties may agree to amend the agreement to give effect to the original intent of the parties as closely as possible.